Generative Conversational AI: Ethical Guidelines for Customer Experience Teams

Watch on YouTube.CX Today's Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY.We discuss some of the ethics of deploying conversational, generative, and voice AI technologies for customer experience use cases.The four pillars of sustainable conversational AI The new dangers of conversational AI Ethical principles for deploying conversational AI Customer success stories For more insights from the XCALLY team, visit their website.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.