Gentle Solutions for Tough Times

Episode 283 of the Be BOLD Branding podcast, hosted by BrandFace, titled "Gentle Solutions for Tough Times" was published on January 22, 2025 and runs 29 minutes.

January 22, 2025 ·29m · Be BOLD Branding

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Summary

In many areas of life, including business, we will no doubt face a crisis. And how we handle that crisis depends upon our knowledge, training, and experience. That’s why we’ve invited John Riley, Founder and President of Gentle Response, to the show. John is a Desert Storm Veteran and retired patrol officer who is also a Certified Crisis Intervention Specialist through the National Anger Management Association. The name of his company comes from Proverbs 15:1 in the Message Bible, "A Gentle Response Defuses Anger." Listen in and learn more about his journey and how he applies his gentle, proven methods for conflict de-escalation in tough times. Episode Highlights: 02:55 John's Journey to Gentle Response 05:22 The Importance of De-escalation 07:19 Impact of COVID on Conflict 08:45 Handling Belligerent Individuals 14:19 The Role of Teamwork in De-escalation 15:52 Police Perspective on De-escalation 20:30 De-escalation Techniques for Civilians 24:52 Who Can Benefit from Gentle Response 27:28 How to Connect with John Riley Show Links: Gentle Response WebsiteGentle Response YouTubeEmail: [email protected]

Episode Description

In many areas of life, including business, we will no doubt face a crisis. And how we handle that crisis depends upon our knowledge, training, and experience. That’s why we’ve invited John Riley, Founder and President of Gentle Response, to the show. John is a Desert Storm Veteran and retired patrol officer who is also a Certified Crisis Intervention Specialist through the National Anger Management Association. The name of his company comes from Proverbs 15:1 in the Message Bible, "A Gentle Response Defuses Anger." Listen in and learn more about his journey and how he applies his gentle, proven methods for conflict de-escalation in tough times.

Episode Highlights:

02:55 John's Journey to Gentle Response

05:22 The Importance of De-escalation

07:19 Impact of COVID on Conflict

08:45 Handling Belligerent Individuals

14:19 The Role of Teamwork in De-escalation

15:52 Police Perspective on De-escalation

20:30 De-escalation Techniques for Civilians

24:52 Who Can Benefit from Gentle Response

27:28 How to Connect with John Riley

Show Links:

Gentle Response Website Gentle Response YouTube Email: [email protected]

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