Georgia Power’s Guide to Outage Communications
from Experience Better: The CX Podcast Hosted by kubracx
If you’re in the utility business, you know your customers are looking for clear, accurate, and quick communications during a power outage. In this episode of Experience Better: The CX Podcast™, we interview John Zumbado, Senior Engineer at Georgia Power, to reveal how consistent and proactive outage communications can be the difference-maker when it comes to happy and informed customers.
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This episode is 34 minutes long.
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This episode was published on October 26, 2020.
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