Gesprekken beter routeren. Klanten minder irriteren.

from People Work Technology Podcast · host de Verhalen achter de ICT

In deze podcast gaat Richard Bordes samen met Niels Nijman van Unexus en sidekick HP van Tilburg over het slimmer routeren van klantvragen in Microsoft Team. Dankzij het toevoegen van veel meer intelligente techniek worden vragen direct in kaart gebracht, gekoppeld aan de juiste klantgegevens en zo op de juiste tijd aan de juiste persoon voorgelegd. Resultaat : Efficiënter proces, Minder irritatie en …een WOW ! effect bij de klant.

Episode metadata supplied by the publisher feed · Published Aug 31, 2023

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Gesprekken beter routeren. Klanten minder irriteren.

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