Get Off the Phone
from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Hosted by Dr. Joseph A. Michelli
Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.
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Frequently asked questions
How long is this episode of Customer Experience University - Winning Loyalty & Engagement One Customer at a Time?
This episode is 4 minutes long.
When was this Customer Experience University - Winning Loyalty & Engagement One Customer at a Time episode published?
This episode was published on June 5, 2009.
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