Get Started with Video Customer Service

CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem.In this session, we discuss how businesses can get started with video customer service, considering: Where should contact centers start when piecing together a video strategy?How can contact centers identify where video will add value?Which video use cases typically add most value to the contact center?How can contact centers measure the success of their video strategy?What should contact centers look for in a video solutions vendor?