Getting Agentic w/ Alistair Lowe-Norris

Alistair Lowe-Norris, Chief Responsible AI Officer at Iridius and co-host of The Agentic Insider podcast, joins to discuss AI compliance standards, the importance of narrowly scoping systems, and how procurement requirements could encourage responsible AI adoption across industries. We explore the gap between the empty promises companies provide and actual safety practices, as well as the importance of vigilance and continuous oversight.Listen to Alistair on his podcast, The Agentic Insider!As part of my effort to make this whole podcasting thing more sustainable, I have created a Kairos.fm Patreon which includes an extended version of this episode. Supporting gets you access to these extended cuts, as well as other perks in development.Chapters(00:00) - Intro (02:46) - Trustworthy AI and the Human Side of Change (13:57) - This is Essentially Avatar, Right? (23:00) - AI Call Centers (49:38) - Standards, Audits, and Accountability (01:04:11) - What Happens when Standards aren’t Met? LinksIridius websiteGPT-5 CommentaryWhere's Your Ed At blogpost - How Does GPT-5 Work?Zvi LessWrong blogpost - GPT-5: The Reverse DeepSeek momentBlood in the Machine article - GPT-5 Is a Joke. Will It Matter?Futurism article - Evidence Grows That GPT-5 Is a Bit of a DudGary Marcus substack - GPT-5: Overdue, overhyped and underwhelming. And that’s not the worst of it.Customer Service and AI AdoptionGartner press release - Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn't Use AI for Customer ServicePreprint - Deploying Chatbots in Customer Service: Adoption Hurdles and Simple RemediesKDD '25 paper - Retrieval And Structuring Augmented Generation with Large Language ModelsGlobal Nerdy blogpost - Retrieval-augmented generation explained “Star Wars” styleThe Security Cafe article - A Quick And Dirty Guide To Starting SOC2StandardsISO overview - AI management systemsISO standard - ISO/IEC 42001CyberZoni guide - ISO 42001 The Complete GuideA-LIGN article - Understanding ISO 42001ISO standard - ISO/IEC 27001ISO standard - ISO/IEC 42005Governance and RegulationNIST framework - AI Risk Management FrameworkEU AI Act article - Article 99: PenaltiesColorado Senate Bill 24-205 (Colorado AI Act) webpageUtah Senate Bill 149 webpageMicrosoft AI ComplianceSchellman blogpost - Microsoft DPR AI Requirements and ISO 42001Microsoft documentation - ISO/IEC 42001 AI Management System offeringMicrosoft webpage - Responsible AI Principles and ApproachMicrosoft Service Trust Portal documentation - Responsible AI Standard v2Microsoft documentation - Supplier Security & Privacy Assurance Program Guide v11 April 2025