Getting comfortable with risk: A conversation with Crystal May

It’s often been said that the only constant in life is change. And the mid-revenue cycle is no exception. As new regulations emerge and new technologies develop, professions get radically transformed—or even erased altogether. The antidote is a commitment to lifelong learning, and embracing the discomfort that accompanies growth. That describes the mindset of Crystal May, my colleague and a Risk Adjustment Consultant for Norwood. This program was originally broadcast as a webinar interview but was just too good not to share with a broader audience. So I’m pleased to publish it on the podcast. On this show we discuss: Crystal’s unique career path that began in transcription, profee coding, and ultimately risk adjustment Her current work including audits of organizational documentation and code assignments Common documentation and coding pitfalls (strokes are a major source of error—hear why) How organizations can use findings from audits to drive continuous learning and improvement MEAT criteria—examples of adequate MEAT criteria (and what happens if you’re MEAT-less)? Getting comfortable with discomfort to grow your skillset and insulate yourself from industry layoffs Our joint heavy metal obsession and recommended bands