Getting Customer Success Right

What this episode covers

In this episode, we bring you snippets of several conversations that focused on Customer Success. Listen as John Kaplan and John McMahon talk with Sasha Anderson, the Global Head of Customer Success at Canva, Dan Barrett the Executive VP of Customers at MongoDB and Allison Pickens Co-Author of the Customer Success Economy. [00:00:13] Sasha Anderson on Customer Success and Consumption Pricing [00:06:30] Dan Barrett on Customer Expectations and Value Demonstration [00:16:35] The Importance of Customer Success in Reducing Churn with Alison Pickens Don’t miss the full episodes featuring our guests: Allison Pickens: https://revenue-builders.simplecast.com/episodes/mastering-the-art-of-customer-success-with-allison-pickens Sasha Anderson: https://revenue-builders.simplecast.com/episodes/optimizing-a-customer-success-team Dan Barrett: https://revenue-builders.simplecast.com/episodes/the-right-hire-for-customer-success-with-dan-barrett Additional Resources Force Management’s Customer Success Playbook: https://www.forcemanagement.com/driving-renewals-and-nrr-with-customer-success Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0 Check out John McMahon’s book, The Qualified Sales Leader: https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons/dp/0578895064 In this episode, we bring you snippets of several conversations that focused on Customer Success. Listen as John Kaplan and John McMahon talk with Sasha Anderson, the Global Head of Customer Success at Canva, Dan Barrett the Executive VP of Customers at MongoDB and Allison Pickens Co-Author of the Customer Success Economy. [00:00:13] Sasha Anderson on Customer Success and Consumption Pricing [00:06:30] Dan Barrett on Customer Expectations and Value Demonstration [00:16:35] The Importance of Customer Success in Reducing Churn with Alison Pickens Don’t miss the full episodes featuring our guests: Allison Pickens: https://revenue-builders.simplecast.com/episodes/mastering-the-art-of-customer-success-with-allison-pickens Sasha Anderson: https://revenue-builders.simplecast.com/episodes/optimizing-a-customer-success-team Dan Barrett: https://revenue-builders.simplecast.com/episodes/the-right-hire-for-customer-success-with-dan-barrett Additional Resources Force Management’s Customer Success Playbook: https://www.forcemanagement.com/driving-renewals-and-nrr-with-customer-success Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0 Check out John McMahon’s book, The Qualified Sales Leader: https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons/dp/0578895064

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