Getting Teams to Actually Speak Up: Creating a Culture of Psychological Safety, by Jonathan H. Westover PhD

Abstract: This article examines how leaders can foster psychological safety—defined as "a shared belief that the team is safe for interpersonal risk taking"—to encourage authentic employee communication. It explores barriers to psychological safety including unclear expectations, competitive environments, leadership trust issues, and problematic group dynamics, while offering evidence-based strategies for improvement. These strategies include leaders modeling vulnerability, establishing clear communication norms, implementing inclusive decision-making practices, providing consistent support, and conducting regular retrospectives. The article presents real-world examples from companies like Intuit, Pixar, BuzzFeed, Citi, and Google to demonstrate how these approaches can be effectively implemented, ultimately arguing that psychological safety is fundamental to organizational learning, innovation, and competitive advantage in today's complex business environment. Learn more about your ad choices. Visit megaphone.fm/adchoices