Getting the Most Value From Customer Surveys

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss and share tips related to gathering customer input, including: The various audiences that can provide valuable feedback.Specific examples of the type of feedback to gather from each audience.Insights on designing and sending surveys to maximize participation.Visit mayocliniclabs.com to find the survey instruction guide and article about surveying discussed in this episode.