Gianmarco Carla | Big Mamma, The Ned, Soho House

Some restaurants are quiet and precise. Some feel like theatre. Some feel like a party that somehow never loses control.Today, we’re joined by someone who runs that kind of energy — at scale.Gianmarco Carla is Director of Operations UK for Big Mamma Group — one of the most recognisable and talked-about restaurant brands in Europe.In London, that means overseeing rooms that are loud, joyful, theatrical — and relentlessly full.Before stepping into that role, he ran those rooms himself. He’s been in the middle of service — not just analysing it afterwards.Before Big Mamma, he was Club General Manager at The Ned — a building that runs like a small city.Before that, Soho House — rising from Floor Manager to Restaurant Manager to Club Manager, learning how culture, membership and standards intersect.And before London, there was Italy. Years running restaurants and clubs in Milano Marittima. Starting as a supervisor. Learning hospitality from the ground up.Big Mamma is known for spectacle. But spectacle only works when the engine underneath it is disciplined.Gianmarco understands both.Gianmarco, welcome to NO RESERVATION.