Gibson Schnurr: How to Start a SaaS Management Program as a Small But Mighty IT Team

Rome wasn’t built in a day – and neither is your SaaS management program. Yet it can often feel intimidating to get started, especially for smaller teams. Did this deter the IT team at Juni from getting started? Not a chance! They accepted the challenge, confident in the results it could garner for the business. In this episode, Gibson Schnurr, TechOps Lead, shares an inside look at Juni’s path to SaaS management and how they’re tackling SaaS head-on and ramping up their program.Key Takeaways[00:00 - 02:05] Introducing Gibson Schnurr, a stakeholder-focused application manager[02:16 - 05:55] Laying the groundwork for SaaS management early at Juni[05:56 - 08:17] Going from 500 to 100 applications company-wide, and how Gibson framed switching tooling beyond a monetary perspective[08:16 - 10:38] The application lifecycle for products internally at Juni[10:38 - 14:31] What Gibson's day-to-day was like before using a SaaS management platform[14:31 - 15:53] Opening up potential for more strategic work[15:56 - 17:31] Gibson's experience thinking about SaaS strategically, his "oh shit" moment for realizing a tool was needed[17:31 - 19:38] Gibson's advice to those starting their SaaS journey is to follow the money[20:33 - 23:23] Managing partial data and the frustration of manually recording a system of record[23:23 - 26:37] The biggest insight Zylo has offered for Gibson is cost savings[26:37 - 28:12] Clear opportunities with Zylo in mitigating risk and remaining compliant[28:11 - 29:30] Metrics for success, defined metrics are still developing[29:30 - 30:39] How Gibson uses the time back for refocusing strategy for IT[30:38 - 32:57] SaaS negotiation and Juni's experience with the service[32:57 - 35:00] Scaling licensing, the value of Tory[35:03 - 36:20] Working with established processes, goals for the upcoming year[36:23 - 38:18] Gibson's advice for others getting started with SaaS[38:18 - 40:41] Rapid Fire