Gillian Zucker's Blueprint for Modern Sports Entertainmen...

What this episode covers

Gillian Zucker, master operator at the L.A. Clippers, discussed her unique relationship with owner Steve Ballmer, emphasizing his genuine love for the game. She detailed her career journey, from Hamilton College to roles in PR, sales, and operations. Zucker highlighted the transformation of the Clippers’ fan base and the development of Intuit Dome, focusing on frictionless technology and fan engagement. She shared insights on leveraging data for personalized experiences, such as rewarding loud fans and using facial recognition. Zucker also touched on the Clippers’ commitment to sustainability and efforts to enhance the fan experience through innovative features like the Halo scoreboard and the Wall.

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Frequently Asked Questions

How long is this episode of Leadership Next?

This episode is 45 minutes long.

When was this Leadership Next episode published?

This episode was published on July 22, 2025.

What is this episode about?

Gillian Zucker, master operator at the L.A. Clippers, discussed her unique relationship with owner Steve Ballmer, emphasizing his genuine love for the game. She detailed her career journey, from Hamilton College to roles in PR, sales, and...

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