Given the choice 75 percent of customers would prefer to use messaging channels for service - Interview with Joshua March of Conversocial

Given the choice 75 percent of customers would prefer to use messaging channels for service - Interview with Joshua March, Founder and Board Director of Conversocial, a digital care platform for social messaging, and also author of Message Me, a book about the future of customer service in the era of social messaging and artificial intelligence. Joshua joins me today to talk about some recent research that Conversocial just released, the overall state of digital customer care, what the future of messaging and customer care looks like and what we should be doing about it.