Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)

from Gain Grow Retain · host Gain Grow Retain

Jay and Jeff sit down with Lauren Culbertson, Founder and CEO of LoopVOC. They talk through some key topics that link Voice of Customer programs to the larger business strategy: The importance of having consistent feedback loops How VOC programs play into your customer success strategy Why the voice of the customer has become so important to B2B SaaS -- Lauren is co-founder and CEO of LoopVOC, Voice of the Customer software designed to revolutionize the way B2B SaaS companies collect, analyze, and respond to customer feedback.Before Loop, Lauren worked in the B2B software space, leveraging her passion for analytics to build data-driven VOC processes, product marketing teams, and growth initiatives for businesses ranging from $14M to $200M ARR. If you get the chance, be sure to read on why It has become so Important for B2B SaaS organizations to create a voice of customer program. -- This can be found on our website: https://customerimperative.com/ep017-lauren-culbertson-loopvoc/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/

What this episode covers

Jay and Jeff sit down with Lauren Culbertson, Founder and CEO of LoopVOC. They talk through some key topics that link Voice of Customer programs to the larger business strategy: The importance of having consistent feedback loopsHow VOC programs play into your customer success strategyWhy the voice of the customer has become so important to B2B SaaS-- Lauren is co-founder and CEO of LoopVOC, Voice of the Customer software designed to revolutionize the way B2B SaaS companies collect, analyze, and respond to customer feedback.Before Loop, Lauren worked in the B2B software space, leveraging her passion for analytics to build data-driven VOC processes, product marketing teams, and growth initiatives for businesses ranging from $14M to $200M ARR.If you get the chance, be sure to read on why It has become so Important for B2B SaaS organizations to create a voice of customer program. --This can be found on our website: https://customerimperative.com/ep017-lauren-culbertson-loopvoc/--This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/

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Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)

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This episode was published on January 21, 2020.

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