Glen Chow: Don't Be Afraid to Be an Agent of Change

As CEO of Yee Hong Centre for Geriatric Care, Glen Chow's core focus is providing care that's deeply rooted in cultural understanding. He and his team believe seniors should be seen for who they are, what matters to them, and what gives them comfort.  At Yee Hong, care is adapted to cultural identity instead of expecting seniors to adapt to the organization. Glen's leadership style while guiding this level of care is built on two major pillars: embracing change and constant improvement. He believes that improvement isn't a project, it's a way of thinking – which means staying curious and looking for opportunities within change.  On this episode, we hear about how Glen's leadership style has evolved where he empowers others to have a hand in strategy, Yee Hong's expansion in the community, and even how his love for Formula 1 inspires his leadership.  Quotables: "I've always believed in leading in a really open, collaborative, people focused way. I'm very comfortable on occasion saying I don't have all the answers, I can't do this alone." – G.C "The best decisions come from bringing the right people together, hearing different perspectives, and taking shared ownership of the direction that's agreed on." – G.C "Empowerment has to come with accountability. People have to own both the action and the outcome." – G.C "Good strategy only matters if people can execute it. Strategy can't just sit in some document and belong only to senior people, it has to be pervasive."  "People need to understand where we're going, how their work contributes and why it matters. I find when people have that context along with the support…they can act and the results follow." – G.C "Constantly looking for ways to improve or enhance something should be part of your normal mindset." – G.C "Improvement isn't a project, it's a way of thinking." – G.C "Culturally appropriate care isn't an added feature, it's a really core focus and central to how we build out trust."  – G.C Mentioned in this Episode: Yee Hong Centre for Geriatric Care Formula 1 Toto Wolff Zak Brown Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on LinkedIn and Instagram, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at [email protected].