Glenn Bostock on Building a “Human Business” That Actually Works

What if the future of business is not about replacing people, but building around them?In this episode of The Authority Company Podcast, Joe Pardavila sits down with Glenn Bostock, founder and CEO of SnapCab and author of A Human Business: The People-First Model for Lasting Success. After more than four decades in business, Glenn shares why he believes companies exist to serve people, not the other way around, even as AI continues to reshape the workforce.Glenn breaks down how his “human business” model helped him grow a multimillion-dollar company while building a culture rooted in trust, collaboration, and accountability. He explains why most companies hire the wrong way, how focusing on what people love leads to better performance, and why even top performers get let go if they damage culture.The conversation also explores how leaders can create environments where employees improve systems daily, feel safe raising problems, and grow into their strengths.If you lead a team, build a company, or want a better way to think about work in an AI-driven world, this episode offers a practical framework you can apply right away.⏱️ CHAPTERS00:00 Intro: A “Human Business” in an AI World01:10 Why Glenn Wrote This Book Now03:00 The Real Definition of Success in Business05:00 From Cabinet Maker to CEO08:20 What a “Human Business” Looks Like Day to Day09:40 The Core Values: Kind, Authentic, Useful12:00 Hiring for Love, Not Just Skill13:30 The 5 Principles Explained15:00 Why Top Performers Get Fired18:00 Building a Culture That Holds People Accountable19:00 How to Start Shifting Your Company Culture22:00 The Mindset Shift That Changes Leadership23:20 Final Takeaways