GLENN SEXTON

What this episode covers

Xerox has been credited for changing how we do business today. The multinational company has invented the copier machine and, albeit lesser known, was behind a number of communication technology innovations that has marked the lifestyle revolution of our era – this includes the fax machine, laser printer, Ethernet, computer mouse and the first personal computer, the Alto. This leadership role has attracted Glenn Sexton to work and stick with the company – for 27 years and running. Glenn started on sales and within five years has moved up to managerial level. Today he is vice-president and general manager of Xerox Hawaii. “Xerox is really on the forefront of many things,” he said. “Technology of course, that has been well documented; but also developing people and training them formally and I really wanted to take advantage of those opportunities and also to be able to impart that on other employees and watch them grow to the organization.” “In 27 years, I’ve had the pleasure and opportunity to watch others come on board, very inexperienced, but learn a lot and hopefully surpass me in many ways,” Glenn added. In this Greater Good Radio exclusive, Glenn talks about the value of experience and mentorship, and their importance in personal and professional growth. “There’s not substitute for experience,” he said. “The best thing you can do is experience something, but you can’t experience everything, so the second best thing to do is to sit down with someone who has experienced things that you have not and learn from that person.” Listen now and find out more about Glenn Sexton – only here on Greater Good Radio. BIO: Glenn Sexton joined Xerox Corporation in Hawaii in 1980. For three years he held several sales and marketing positions in Xerox Hawaii. In 1985, Glenn became Marketing Manager and fulfilled this role for four years and in 1986 and 1987 was named top Marketing Manager in the Nation. In January 1989, Glenn was appointed to the position of Sales Operations Manager, Western Region, headquartered in Orange County, CA. For 18 months, his staff responsibilities included developing Marketing and Customer Satisfaction strategies, providing management training, and acting as an advisor to the Vice-President of the Western Region headquarters. In July of 1990, Glenn returned to Hawaii as the District Manager of Sales for Xerox Hawaii. His geographic responsibilities encompassed Hawaii, Guam and Saipan. In 1995, at age 35, he was promoted to Vice President & General Manager for all operations in Hawaii and Micronesia – making Glenn the youngest person to hold a vice president/general manager title within the Xerox Corporation. Under Glenn’s leadership, Xerox Hawaii has become the most productive Xerox organization with the highest market share in the United States. Xerox Hawaii employs over 250 employees and continues to be one of the corporation’s perennial top performers in customer loyalty, employee motivation, revenue and profit growth. In addition to chairing the Xerox Community Involvement program, Glenn’s community support efforts includes membership in the Board of Directors of the Boys and Girls Clubs of Hawaii, Rehab Hospital of the Pacific, Rehab Foundation and the Hawaii Educational Council. Glenn was born in Japan and resided there for 6 years. He has lived throughout the mainland United States, but spent more than 30 years on Oahu. He is a graduate of Leilehua High School and the University of Hawaii where he graduated with honors and a degree in English. He and wife, Margie, have a 16-year-old son named Nicholas and a 13-year-old daughter named Kelsey. Links: Xerox Hawaii Listen on Youtube: