Glia: Automate and Elevate episode artwork

EPISODE · Jan 18, 2026 · 36 MIN

Glia: Automate and Elevate

from Manager Memo podcast · host Samborowski

Rick DeLisi is an author and Lead Research Analyst at Glia, an online leader in Digital Customer Service. Rick shares his expertise on integrating AI into work processes to achieve effortless interaction. Enjoy the listen. Along the way we discuss AI for All (5:00), AI and new product launch (10:00), AI Pre-Op (15:30), the Chainsaw Analogy (17:30), Communicating with Bots (19:00), flying the plane (21:00), dealing with the skeptics (21:45), Glia, Data Security, and Responsible AI (25:15), and the AI 24/7 Focus Group (31:15).    Empower your teams and drive revenue @ Glia, AI Built for Community Impact This podcast is partnered with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Send a donation, large or small, through PayPal @LukeLeaders1248; Venmo @LukeLeaders1248; or our website @ www.lukeleaders1248.com. Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.

Episode metadata supplied by the publisher feed · Published Jan 18, 2026

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Glia: Automate and Elevate

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