Global Hospitality, Local Guests

In this episode of TechBytes, host Rob Grimes sits down with William Connors, International Technology & Systems Manager at Starbucks, to talk about everything but Starbucks. William traces his journey from food & beverage roles at Club Med and Radisson through hotel IT, Oracle implementations, and global restaurant tech. They explore how data, connected kitchens, CCTV, and AI can transform feedback, prevent equipment failures, and optimize operations. The conversation dives into international perspectives, customer loyalty, rising costs, and how suppliers and operators can better collaborate. It’s a fast-moving discussion about using the tech you already have to unlock new value.