Global luxury travel trends – interview with Filip Boyen, CEO, Forbes Travel Guide! TSHS-018

Interview with Filip Boyen, CEO, Forbes Travel Guide. – Breaking down what Forbes Travel Guide do. ( Inspections, Classifications and Service standards) – What are the needs of high end travellers ( Boomers, Gen X, Gen Y, Gen Z are they really that different? – Challenges in the industry with hotel school graduates. How to attract, inspire and motivate the new generation talent. – Challenges with Concierge, out source or retain in-house. Pro active vs. Re-active. Concierge service at its best! – Service style staff unscripted vs scripted. – What does luxury service mean to Filip Boyen himself.

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