Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya

In this VISION by Protiviti podcast, The Economist Intelligence Unit’s Barsali Bhattacharyya, talks global market trends and customer expectations with Protiviti Managing Director Bryan Comite Protiviti Managing Director Bryan Comite, Customer Experience Strategy lead, Protiviti Digital. As CX moves further into digital domains, Bhattacharyya says we may eventually end up through the looking glass where the future reflects the past. “Businesses that are able to merge automation with human overview will be the winners,” she says.You can visit Barsali Bhattacharyya’s LinkedIn page here: www.linkedin.com/in/paulcgodfrey/You can visit Bryan Comite’s LinkedIn page here: www.linkedin.com/in/steve-wang-28317b4/  To see more VISION by Protiviti content on the customer experience and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.