Global Regulation Tomorrow Plus – The Consumer Duty three years on

This podcast marks three years since the Consumer Duty (the Duty) came into force for on-sale products and services. In this podcast, we discuss what we have been seeing through our work in terms of the impact of the Duty over those years. The podcast can be navigated as follows:Impact of the Duty on the Financial Conduct Authority’s work: 00:53How the Duty has changed the way that firms organise themselves and conduct business with retail customers: 10:27Key lessons learned from intervention and enforcement action relating to the Duty: 23:11Future changes to the Duty: 29:41Key message: 37:47