Goettl + Avoca AI — and AI moving from the office to the truck

Goettl Air Conditioning and Plumbing — a multi-location HVAC and plumbing operator — rolled out Avoca's AI voice agent across dispatch and customer service. The numbers, detailed in Avoca's $1B-valuation funding announcement on April 27: AI handling 78% of calls fully on top-performing locations, 90% AI resolution on routine repair calls, one smaller contractor going from 43% missed calls to 97% answered in the first week. Then a forward-looking piece on AI moving from the office out to the truck — and what BlackRock's, Lowe's, and Meta's training investments mean for the next wave of AI-literate apprentices.