Good Friction and Bad Friction at Work

from The Missing Manual Show · host Julia Levy, Jenny Cotie Kangas

The conversation delves into the concept of friction in talent acquisition processes, exploring the distinction between good and bad friction. It also highlights the impact of automating bad processes and introduces 'The Friction Project' as a resource for understanding and addressing friction in organizational processes. Takeaways Friction in talent acquisition Understanding and addressing friction in processes Chapters 00:00 Friction in Talent Acquisition 09:50 The Friction Project

Episode metadata supplied by the publisher feed · Published Mar 19, 2026

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Good Friction and Bad Friction at Work

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