Good Tech: How an AI tool eases the load for care workers to focus on listening

Medical Social Workers are on the frontlines of patient care—navigating not only complex health situations but also emotional, financial, and social struggles. Yet, after each patient conversation, they face another demanding task: translating these deeply personal stories into clinical documentation. With heavy caseloads and a growing admin burden, burnout is becoming an all-too-common reality. Lynlee Foo speaks with Caleb Chiam, Senior Software Engineer at Open Government Products and the tech lead behind Scribe—a digital tool designed to reduce the documentation burden for social workers. Caleb shares how Scribe uses technology to streamline note-taking, freeing up social workers to spend more time where it matters most: with their patients. Tune in to learn how one innovation is helping heal the healers, and why rethinking paperwork could transform the future of care.See omnystudio.com/listener for privacy information.