Good Works and Hybrid Mastery: Glen Hayward on Faith Driven Service, Battery Repair, and Building a Shop That Gives Back

Glen Hayward has been in the automotive world since the mid 1970s, and his story is not a straight line. He started wrenching in Milwaukee, survived a gasoline explosion that left him badly burned, and later spent nearly nine years serving on the mission field in Mexico, keeping vehicles alive in conditions where breakdowns were not just inconvenient, they were a problem. In 2004, Glen came back and opened Good Works Auto Repair in Tempe, Arizona using a home equity loan, then steadily grew it from a small owner operated shop into a modern facility. Along the way, he made a big bet on where the industry was going. Good Works became one of the early independent shops in Arizona to specialize in hybrid repair and hybrid battery conditioning, eventually partnering with The Hybrid Shop and working on everything from Priuses to Teslas. This conversation is packed with practical operator insight. Glen breaks down why transparency matters, how they use video and inspections to help customers see what is real, and why their five year, sixty thousand mile warranty only works if parts quality and process stay non negotiable. He also shares how coaching and being around other shop owners helped him learn business skills most techs never get taught. What makes this episode different is the heart behind the shop. Good Works supports Helping Hands for Single Moms, runs service clinics through local churches, and treats community involvement as part of the job, not a marketing angle. Links: Honest Mechanic Marketing (HMM): https://honestmechanicmarketing.com/ Good Works Auto Repair: https://goodworksautorepair.com/