購買情境與購後行為:時間、心情、購買情境,購後投訴、抱怨。 episode artwork

EPISODE · Nov 15, 2021 · 42 MIN

購買情境與購後行為:時間、心情、購買情境,購後投訴、抱怨。

from 消費者行為 · host 汪志堅

實際購買之前,還有很多因素會影響到最後的購買行為,這些因素包括時間因素、消費者的心情、購買時的情境、衝動性購買等等,而購買之後,消費者需要確認這次的購買決策是否明智,如果覺得做錯了購買決策,未來不會再繼續購買,或者會引發抱怨、投訴之類的行為,這會轉換為負面口碑。如果管理購買情境,以及管理購後行為,是行銷工作者必須留意的事情。

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購買情境與購後行為:時間、心情、購買情境,購後投訴、抱怨。

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