"Governing the AI Future: Boards, Talent, and Transformation" - with Karen Higgins-Carter

SEASON FIVE: In this week's episode of Talent First, I am joined by Karen Higgins-Carter, Chief Information and Digital Officer and independent director and board member. We discuss AI adoption and adaptive change in organizations, exploring a framework for boards, focusing on the top of the pyramid: business model change, rather than only on personal productivity or operational efficiency. Karen offers advice on how leaders can navigate the continuous organizational change brought by AI, which she describes as "adaptive change,". Finally, we talk about the necessity of hiring for potential and fostering a learning culture to manage the evolution of the workforce, especially as AI disrupts the org chart.About Our Guest:Karen Higgins-Carter is a technology executive and independent director who designs and implements innovation, technology, and AI strategies for long-established, global companies. She has led and advised organizations across public, private, and family-owned environments, navigating different governance models, decision-making norms, and cultural expectations in both collectivist and individualistic contexts. Her work blends technology leadership with deep expertise in cybersecurity and enterprise risk management, helping regulated organizations pursue responsible innovation while protecting trust, resilience, and long-term value.