Government CX: Aligning to deliver world-class customer service

from Federal Fridays with ServiceNow (Government) · host ServiceNow Industries Podcasts

Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon. Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses: The President’s Executive order on CX Where ServiceNow is delivering modernization for government to deliver services to their customers What’s next for ServiceNow in Customer Service Management Click here to watch this session on-demand.See omnystudio.com/listener for privacy information.

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This episode is 16 minutes long.

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This episode was published on May 20, 2022.

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