Graeme Green on creating ‘moments of magic’ at the revamped Crossbasket Castle

In this episode we speak to Graeme Green, Managing Director of Crossbasket Castle. We spoke about his time at The Point in New York and how American hospitality has influenced his leadership approach, what guests can expect from the Castle’s £20m refurb, and why creating ‘moments of magic’ for guests can in turn empower and energise your team. This episode is sponsored by Rezcontrol. Running a hotel is complex — but your property management system shouldn't be. Rezcontrol is the next-generation, cloud-native PMS designed to put hoteliers in control. With powerful automation, fully integrated booking and payment systems, and real-time reporting, as well as legendary UK-based customer service, Rezcontrol frees up your team to do what they do best — delight your guests. Easy to use, fast to deploy, and endlessly scalable — Rezcontrol is the PMS you can trust. Visit rezcontrol.com today.