Great Clips CEO Steve Hockett says: Act like you've been there so when you arrive you're never surprised

Ep. 198: Growing up in small town South Dakota, this CEO learned to play golf on some of the roughest terrain: sand. While he cheerfully concedes he isn't the world's best golfer, Steve, who played on his high school's team, took what he learned about persistence and applied it to his career at Great Clips. Our BONUS RESOURCE for this episode includes Don's favorite quotes from today's episode and a reflection question so you can apply today's insights.  Listeners looking to expand their operations will learn lessons including: How franchisees and franchisors should push each other to make sure they all improve. The importance of the three Ps: patience, performance, and presence. Looking for a speaker for your next event? From more than 30 years of interviewing and studying the greatest winners of all time Don offers these live and virtual presentations built to inspire your team towards personal and professional greatness.  Special thanks to Lilly Mae Stewart and Ethan Salzberg for making this episode possible.