Great service comes from doing things upside down - Interview with John Timpson

Episode 180 of the Punk CX: Customer Experience Insights with Adrian Swinscoe podcast, hosted by Adrian Swinscoe, titled "Great service comes from doing things upside down - Interview with John Timpson" was published on December 7, 2019 and runs 43 minutes.

December 7, 2019 ·43m · Punk CX: Customer Experience Insights with Adrian Swinscoe

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Episode Description

Today’s interview is with John Timpson CBE, Chairman of Timpson’s the UK and Ireland’s leading retail service provider of shoe repairs, key cutting, watch repairs, engraved personalised gifts, dry cleaning and assisted photo ID. They are also the UK’s fastest growing specialist locksmith service.

After hearing John speak at a recent conference, I asked him if he would be willing to be interviewed for my podcast series. John talks to me today about the Timpson story, upside down management, customer service and ex-offenders.

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