Growing an E-Commerce Agency with Chris Purcell of Nexus Brand Group

In this episode of the HabitStack Podcast, host Scott Ward interviews Chris Purcell, founder of Nexus Brand Group, who brings experience as a business analyst at Target, vendor manager at Amazon, and global director of e-commerce at Renfro before starting his own full-service e-commerce agency 10 years ago. Chris shares insider perspectives on how Amazon actually works. The conversation explores how third-party data companies estimate Amazon's revenue using public signals like bestseller rankings, why Black Friday saw revenue up 9% but units down 1%, and what that reveals about consumer confidence and pricing pressures. Chris explains Nexus Brand Group's approach to providing full-service support across marketplaces, retail dot coms, and pure play online retailers, including the uncommon step of offering inventory forecasting models to help clients avoid stockouts or excess inventory. They discuss the challenges of scaling from solo founder to a 27-person team managing $750 million in ordered revenue, the difficult transition from operator to manager to leader, and why Chris had to learn patience and allow team members to fail so they could develop.