Growing Beyond Carpet Cleaning: Restoration & Indoor Air Quality | Amy Prihoda

How do you grow beyond carpet cleaning without losing control of the business? Amy Prihoda, Owner of Professional Cleaning and Restoration Systems of Connecticut, shares how her family's second-generation company expanded from traditional carpet cleaning into restoration, indoor air quality, and a broader whole-home service model.Amy explains the systems behind that growth, including documented processes, team development, referral relationships, transparent client communication, and consistent service delivery. She also shares why owners should build systems early, test business decisions against real data, and add complementary services strategically rather than simply chasing more revenue.