Growing Big People, Service Recovery & The Human Side of CS with Rob Zambito

from The Rebels Of SaaS · host Dannah Vaughan

In this episode we sit down with Rob Zambito (CEO of Success-Scaled Consulting) and we dial in to explore the undeniable power of human connection in Customer Success. We dive into the "Service Recovery Paradox," killer discovery questions, the Five-Star Taco Bell effect, and why it matters as we navigate toward the future of customer success.

Episode metadata supplied by the publisher feed · Published Jun 24, 2026

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Growing Big People, Service Recovery & The Human Side of CS with Rob Zambito

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