Growing People Without Promotions w/ Gustavo Serbiá

Gustavo Serbiá is the Head of Human Resources at Hair Cuttery, a retail hair salon with 5,000+ employees across 10 states. In this episode, we talk about the challenges of leading a workforce with few promotion opportunities. Gustavo shares lessons on how they recruit, develop talent, and help people grow inside and outside the organization. Mentioned in this Episode:Follow Gustavo on LinkedIn: https://www.linkedin.com/in/gustavoserbiaLearn more about Hair Cuttery: https://www.haircuttery.com/Recommended book: Sell the Feeling by Pinci/Glosserman (on Amazon: https://www.amazon.com/Sell-Feeling-6-Step-System-Business/dp/1600372791/ref=sr_1_1)Time Codes:(0:45) - Introducing Gustavo(2:11) - Who are you? What’s your role? And where do you work?(2:56) - What does the workforce look like?(4:01) - Where would you rank Hair Cuttery from a wage standpoint?(5:56) - What about the racial demographic?(6:43) - What is the age demographic?(7:13) - What is the entry-level like?(8:59) - From a recruiting standpoint, how do you stand out in a retail environment?(13:32) - What is the compensation threshold?(21:09) - Who’s having the compensation conversation?(24:05) - Are you developing sales skills in your people?(27:06) - How are you encouraging stylists to think about the proactive side of bringing people in?(32:27) - How are you teaching the proper training and principles in the development process?(52:25) - How do you handle people who have goals that can’t be met in Hair Cuttery?