Growing Your Business Using Customer Success Technology with Sonciary Perez - SG100

Sonciary Perez is a Boston-based founder on a mission to change human interaction with customers through fast technology, to deliver exceptional experiences by converting day-to-day conversations with SaaS businesses into data that improve the whole business. She is Co-Founder of Quala.io, the only frontline intelligence platform for B2B SaaS companies that helps them better serve, retain, and upsell customers. With two decades in early-stage B2B SaaS, Sonci has dedicated the last twelve years to building and scaling pre-and post-sales motions. Ten of those years were at the helm of customer success, services, and support teams. Before Quala, she co-founded Promoboxx, a marketing technology startup connecting brands with independent retailers to increase awareness of buying goods locally. She also serves as a Mentor with Techstars Boston and represents BOSS - Accomplice VC’s syndicate of hundreds of Boston Angel Investors. Sonci is a well-versed, insightful speaker. Her knowledge will benefit SaaS executives, entrepreneurs, and innovators interested in getting fresh perspectives and learning how to improve product development, deliver excellent customer experiences, grow revenue from the customer base, and reduce customer churn. Sonciary Perez website: https://www.quala.io/ For top tips and more resources pls go here for show notes: https://successgrid.net/sg100/ “If you love this show, please leave a review. Go to https://ratethispodcast.com/successgrid  and follow the simple instructions