Growth: Tiffany Wachtler - Spreading Kindness Through Business | E32

How can businesses use kindness to positively impact their employees, customers, and communities?

In episode 32, Tiffany Wachtler joins co-host Ryan Harris and Bennie Fowler in the gridiron. She is the founder of Kindness Concierge and shares her inspiring journey of turning personal grief into a mission to help others navigate difficult times with compassion. Tiffany opens up about her experience as an entrepreneur, working in nonprofits, coaching Special Olympics, and losing her mother. We talk about how she understands the power of community, empathy, and small acts of kindness. She also emphasizes the importance of showing up for others and creating inclusive spaces especially when grieving. Tiffany also shares practical advice on how to support those who are experiencing loss, celebrate life's joys, and build meaningful connections in both personal and professional settings. 

[00:00 - 6:38] Lessons from Coaching Special Olympics

• Challenging her rigid beliefs
• Athletes demonstrated the power of support, belief, and effort
• Coaching taught Tiffany the importance of showing up as your authentic self and being ready to learn

[06:39 - 11:35] Creating Events and Cultivating Community

• Attention to detail and focusing on the participant experience are key to successful events
• Community is about creating spaces where everyone has a place and matters
• Building a community requires taking responsibility and supporting one another
• People are seeking light, joy, and kindness in a world that often feels filled with despair

[11:36 - 16:35] From Book Idea to Kindness Concierge

• Tiffany initially planned to write a book about showing up for others during difficult times
• Realizing the limitations of a book, she envisioned to create a service-based business
• Kindness Concierge offers customized gift packages and consultation to help people support others meaningfully
• Tiffany works with clients to create personalized gifts and gestures based on the recipient's needs and preferences

[16:36 - 21:12] Navigating Grief and Loss in the Workplace

• The importance of being mindful when addressing sensitive topics
• Acknowledging missteps and showing genuine care can help create a supportive work environment
• Giving people space to grieve while also being present and supportive is crucial

[21:13 - 27:22] Grief: Honoring Loved Ones and Embracing Kindness

• Grief is not something to fix or cure, but rather a journey that requires support and understanding
• Remembering and honoring loved ones can be done through small acts of kindness and celebration
• Tiffany's mother, Michelle, continues to inspire her work and mission to spread kindness in the world

Key quotes: 

"It doesn't cost you anything to be kind.” - Tiffany Wachtler

"We don't get over grief. We learn how to work around it. Like it just takes up some space." - Tiffany Wachtler

Connect with Tiffany Wachtler:
LinkedIn: Tiffany Wachtler
Website: https://www.thekindnessconcierge.com/

Reach out to Bennie Fowler!
Instagram: @benniefowler1
Twitter: @BennieFowler123

Reach out to Ryan Harris!
Instagram: @ryanharris_68
Twitter: @ryanharris_68

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