顧客騷擾：服務人員的心聲揭示社會暗影！

from 超人行銷 · host 董正隆

在日本，服務業占勞動力的70%，然而卻有驚人的比例的員工面臨顧客的騷擾，造成心理健康的隱憂。26歲的員工因遭受辱罵而輕生，引起社會廣泛關注。調查顯示76.4%的服務人員受到影響，相當於每10個人中就有1人因此辭職。隨著近年來勞動力短缺與顧客期待的提升，企業極需重新思考顧客與員工的關係。探索顧客騷擾問題及其對服務人員心理健康的深遠影響，讓這一話題引發更大關注！

Episode metadata supplied by the publisher feed · Published Aug 31, 2024

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顧客騷擾：服務人員的心聲揭示社會暗影！

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