How SaaS companies hire stronger Customer Success leaders - with Alan Fecamp

Hiring the right Customer Success leader can have a major impact on retention, expansion and SaaS growth. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Alan Fecamp, Director in Zeren’s Commercial team, to explore the world of Customer Success recruitment. Alan shares his perspective from more than 20 years in senior recruitment and executive search, with deep experience across UK, EMEA and US technology markets. We cover: What SaaS companies should look for in Customer Success leadersHow the CS talent market is changingWhy investor-backed SaaS businesses need strong post-sale leadershipWhat makes a great go-to-market hireHow Sales, Customer Success and Operations hiring connects to growthCommon mistakes companies make when recruiting CS leaders This is a practical conversation for SaaS CEOs, founders, investors, CROs and CCOs who want to build stronger go-to-market and Customer Success teams. Connect with Alan on LinkedIn  Learn more about Zeren: https://www.zerenglobal.com/