67: Guest Alex Farmer - Building a Successful Customer Success Organisation

Join us with guest Alex Farmer, VP of Customer Success at Cognite, a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital transformation of heavy-asset industries around the world. At Cognite, Alex helps empower companies with contextualized OT/IT data to drive industrial applications that increase safety, sustainability, and efficiency, and drive revenue. Interests include turning red accounts green, mediocre jokes, and delighting customers.  ABOUT ALEX FARMER Alex is a Customer Success executive with experience building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. He’s the Founder and CEO of Customer Success Excellence - the world's first awards event dedicated to the Customer Success profession, with the first event planned in London later this year. CONTACT ALEX FARMER LinkedIn: https://www.linkedin.com/in/alexanderfarmer/Customer Success Excellence: https://www.customersuccessexcellence.com/