Why Proactive Customer Success Must Start Before the Sale - with Dan Gianfreda

By the time a renewal becomes visibly at risk, the underlying problem may have existed for months. Proactive Customer Success must begin before the contract is signed. Dan Gianfreda joins Jason Noble and Jason Whitehead to explore how better expectation-setting and executive alignment protect renewals. You’ll learn how Sales, Marketing, CS and Operations can build a stronger customer journey and create shared commitment to success. Learn more about Dan at http://www.batteriesincluded.biz. 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn