Where Customer Success goes next - with Dan Steinman

Customer Success has changed significantly over the last decade. But the next phase may be even more important. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Dan Steinman, Chief Evangelist at Gainsight and one of the original voices in Customer Success, to explore where the discipline goes next. Dan shares his perspective on how Customer Success has evolved, what leaders need to rethink and how SaaS companies can continue building stronger customer outcomes. We cover: How Customer Success has evolvedWhere Customer Success goes nextWhy CS needs to keep proving its valueHow customer outcomes shape SaaS growthWhat leaders need to change as the discipline maturesWhy Customer Success remains critical to retention and expansion This is a practical conversation for SaaS CEOs, CCOs, CROs and Customer Success leaders who want to understand how Customer Success is changing and what the next phase requires.