71: Guest Dickey Singh - Scaling Customer Success with Automation

Join us with guest Dickey Singh, CEO & Co-Founder of Cast.app, a company focused on scaling customer success and post-sales. Today we are talking with Dickey to learn how to scale Customer Success with Automation. We will explore new and emerging areas of automation, such as using advanced technology to offer on-demand, personalized automated business reviews. We discuss other opportunities, challenges, and implications for using automation tools to scale your CS reach and impact.   ABOUT DICKEY SINGH: Dickey Singh is the CEO and cofounder of cast.app. Cast drives success, health, adoption, retention, and impactful outcomes for your customers and expansion revenue for you.   Previously, Dickey was the founder and CEO of two companies and earlier, he was SVP of product, CTO, or operator creating customer-facing products at several venture-backed companies serving Apple, Google, Salesforce, SAP, and other customers. He has ten patents and lives in the SF Bay area with his wife, twins, and an English Lab Elektra.   CONTACT DICKEY SINGH LinkedIn: https://www.linkedin.com/in/dickey/ Visit Cast website: https://cast.app  Use Cast for free or Book a demo: https://cast.app/#GetStarted    ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/   SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net