Guest: Eduardo Lopez-Soriano of UPS Capital on creating a personalized e-commerce shipping experience; Spending slows for warehouse tech; AI may help logistics companies with labor shortages

Our guest on this week's episode is Eduardo Lopez-Soriano, vice president of marketing for UPS Capital - the shipping insurance division of UPS.  Consumers want more than just speed in e-commerce delivery. They also want features like accurate parcel tracking and time-definite delivery windows. But, can shippers provide those profitably? Our guest discusses ways to personalize the e-commerce consumer experience.As cost pressures increase, investment in warehouse tech is declining. Orders for warehouse automation technology are expected to fall this year as companies re-evaluate investment plans and prioritize cost-efficiency, a new report shows.How do companies find enough workers, with the right training, and hire them at the right pay, to make it all work out? New technologies, and specifically artificial intelligence, could help out with that problem. DC Velocity's sister publication CSCMP's Supply Chain Quarterly  offers a podcast series called Supply Chain in the Fast Lane.  It is co-produced with the Council of Supply Chain Management Professionals.  Go to your favorite podcast platform to subscribe.Articles and resources mentioned in this episode:UPS CapitalAs cost pressures grow, investment in warehouse tech declinesGenerative AI tools could help companies solve labor and talent shortages, SAP saysInstawork raises $60-million for warehouse labor marketplaceVisit DCVelocity.com for the latest news. Visit Supply Chain QuarterlyListen to CSCMP and Supply Chain Quarterly's Supply Chain in the Fast Lane podcastListen to Supply Chain Quarterly's Top 10 Supply Chain Threats podcastSend feedback about this podcast to [email protected] is sponsored by: Rite-HiteOther linksAbout DC VELOCITYSubscribe to DC VELOCITYSign up for our FREE newslettersAdvertise with DC VELOCITYTop 10 Supply Chain Management Podcasts