The future of Customer Success - with Guy Nirpaz

Customer Success continues to evolve. What started as a way to reduce churn has become a broader operating model for helping customers realise value and helping SaaS companies grow more sustainably. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Guy Nirpaz, CEO of Totango and author of Farm Don’t Hunt, to explore how Customer Success is changing and what leaders should be watching next. We cover: How Customer Success is evolving in SaaSWhy CS needs to move beyond churn preventionHow customer value connects to growthWhat future CS trends leaders should understandWhy modular CS technology mattersHow SaaS companies can build stronger customer growth models This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and CS Ops teams who want to understand where Customer Success is heading and how to build for what comes next. Connect with Guy on LinkedIn