Why Customer Success Needs Cross-Functional Ownership - with Harini Gokul

Customers cannot achieve complex outcomes through the work of the CS team alone. Product, Sales, Support, Services and leadership all influence whether value is realised. Harini Gokul joins Jason Noble and Jason Whitehead to explain why Customer Success is a team sport. You’ll learn how cloud businesses coordinate around customer transformation and how trust, privacy, ethics and security affect long-term customer outcomes. Connect with Harini on LinkedIn 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn