What Customer Success leaders need to change now - with Jamie Bertasi

Customer Success is changing fast. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Jamie Bertasi, President and COO of Totango and former Chief Customer Officer, to discuss what Customer Success leaders need to rethink as expectations around retention, onboarding, customer value and growth continue to rise. Jamie shares her perspective on how SaaS companies can build stronger customer organisations, align go-to-market teams and create better experiences for customers and partners. We cover: How Customer Success is changing in SaaSWhy retention and customer value matter more than everHow onboarding influences long-term growthWhy GTM and Customer Success teams need stronger alignmentWhat high-performing customer organisations do differentlyHow leadership, culture and execution shape CS performance This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and GTM teams who want to build stronger customer organisations and drive more sustainable growth.